Contact Center
Calling CRM for collection, customer support and sales teams.
One calling screen for agents, live control for team leaders, payment matching for collections, and a client portal with PDF MIS.
- Web (Chrome / Edge)
- X-Lite softphone
- Works on phone and tablet browsers
About Contact Center
Contact Center is a calling CRM for collection, customer support and sales teams. It runs in the web browser (Chrome or Edge) on your office network.
Best for
- Collection agencies and in-house recovery teams
- Customer support teams
- Sales and tele-calling teams
Key features
Get Next: the right customer first
Due callbacks first, then promises due today, broken promises, fresh accounts and retries, with best time to call and a 0 to 100 priority.
Promise to pay tracking
Promises turn Kept or Broken by themselves from the client's payment file, come back to the agent on the due day, and can send SMS / WhatsApp reminders.
Payment upload and NEFT matching
Daily payment files and bank NEFT exports are matched to accounts by VAN, account or invoice number, or name and amount. Nothing changes until you confirm.
Client portal and PDF MIS
Clients see only their dashboard and account lookup. PDF MIS can be e-mailed on a schedule, and MIS formats follow the client's own columns.
Screenshots
Screens show demo data.
Want Contact Center for your company?
Share your requirement and number of users. We will send a quote and arrange a demo.
